Atlassian Platform Specialist

5 days ago

Toowong, Queensland, Australia Auto & General Full time
About the Role

We are seeking an experienced Atlassian Administrator to join our team at Auto & General. As an Atlassian Administrator, you will play a critical role in advancing and enhancing the Atlassian Platform, facilitating better collaboration between employees and projects.

Key Responsibilities
  • Configure, maintain, and support the Atlassian suite of tools, adhering to industry best practices.
  • Manage user permissions and access in accordance with security policies.
  • Support the administration of the Atlassian stack, ensuring seamless integration and functionality.
  • Troubleshoot and resolve issues with Atlassian tools and integrations.
  • Collaborate with the Cloud Platform team and other user groups to integrate and optimize the Atlassian platform.
  • Work closely with internal teams to understand their business challenges and build solutions that meet their unique needs.
  • Document configuration changes, procedures, and processes related to Atlassian tools.
  • Provide ad-hoc assistance to users, helping them navigate the platform and resolve issues.
  • Gather business process requirements, optimize Jira/Confluence setups and workflows, and identify areas for functional improvements based on user needs and emerging patterns.
  • Serve as a subject matter expert for Atlassian products, providing guidance and support to the team.
  • Assist with the installation of Jira and Confluence plugins/applications.
  • Work with external vendors to resolve issues and implement solutions.
Requirements
  • Two years of hands-on experience administering Atlassian products.
  • Proficiency in configuring and customizing Jira workflows, screens, fields, and reports.
  • Strong understanding of permissions schemes and security configurations in Atlassian tools.
  • Ability to troubleshoot and resolve issues independently and as part of a team.
  • Excellent communication skills with the ability to interact with stakeholders at multiple levels.
  • Atlassian Certifications in Jira and Confluence Administration are highly desirable.
  • Experience with scripting.
  • Familiarity with Agile methodologies and experience in the Australian insurance sector are highly desirable.
About Us

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.

We value individual differences and believe in fostering an inclusive culture that creates a great place to work for all.

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