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Technical Specialist
2 weeks ago
Key Role:
">We are seeking a dedicated professional to act as the Subject Matter Expert (SME) for technical support, providing assistance to sales teams and resolving in-market issues.
">The successful candidate will be responsible for
">- ">
- Acting as the SME for technical support to the sales team, including joint calls to provide technical assistance;">
- Resolving in-market AS&S issues, leading the resolution of quality issues affecting installations, and ensuring solutions are implemented effectively;">
- Providing troubleshooting and technical solutions for customer problems raised through the sales escalation process, staying updated on industry standards, and guiding business on training impacts;">
Required Skills and Qualifications:
">The ideal candidate will possess an obsession with exceeding customer expectations, excellent communication and rapport-building skills, advanced problem-solving and troubleshooting abilities, and creative and out-of-the-box thinking. Key qualifications include
">- ">
- On-the-tools experience as a plumber or similar trade;">
- A technical qualification in plumbing;">
- Strong industry network and connections.">
Benefits:
">This role offers opportunities for growth, development, and making a significant impact in the industry.
"]**,