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Care Coordinator
2 months ago
We are seeking an experienced and dedicated Care Coordinator to join our dynamic team at Right at Home. As a Care Coordinator, you will play a vital role in providing exceptional care to our clients in the comfort of their homes.
Key Responsibilities- Participate in continuous quality improvement activities to ensure the highest level of care for our clients.
- Conduct post-discharge follow-up to assess patient progress, address concerns, and prevent readmissions.
- Generate reports on key performance indicators, client outcomes, and other relevant metrics to inform care decisions.
- Analyze data to identify trends, areas for improvement, and opportunities for optimization in our care delivery.
- Manage the referral process, including receiving and processing referrals from healthcare professionals or agencies.
- Ensure timely communication and coordination with referring entities to ensure seamless care transitions.
- Maintain accurate and up-to-date client records, including care plans, assessments, and communication logs.
- Ensure compliance with privacy regulations and organizational policies to protect client confidentiality.
- Collaborate with physicians, nurses, therapists, and other healthcare professionals to optimize patient outcomes and improve care delivery.
- Participate in interdisciplinary team meetings to discuss and plan patient care, ensuring a comprehensive and coordinated approach.
- Maintain regular communication with clients and their families to assess satisfaction and address concerns, ensuring a high level of client engagement and empowerment.
- Communicate with care providers to ensure they are well-informed about the clients' needs and preferences, promoting a collaborative care approach.
- Collaborate with healthcare professionals, such as nurses and therapists, to coordinate care plans and ensure a seamless care experience.
- Bachelor's degree in Nursing is preferable, but not required. We encourage applicants with relevant experience and skills to apply.
- Previous experience in care coordination or a related role in the healthcare industry, with a strong understanding of home care regulations and industry best practices.
- Strong organizational, communication, and interpersonal skills, with the ability to handle and resolve conflicts effectively.
- Proficient in computer applications, including Microsoft Office and care management software, with a strong understanding of CRM systems.
- CPR and First Aid certification, with a passion for providing outstanding care to clients.
- Clinical Expertise: Proven experience in providing direct client care and ensuring safety, with a strong understanding of health assessments and developing care plans to meet clients' care needs.
- Government Funding HCP/CHSP: Good understanding of the government funding environment for aged care, including all levels of Home Care Packages.
- Hospital Discharge: Good understanding of the hospital discharge environment, with the ability to follow up as needed and liaise with hospitals and health professionals.
- Multitasking and Time Management: Ability to multitask and manage time effectively, with excellent verbal and written communication skills.
