Education Support Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000

**Education Support Professional**

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We are seeking a skilled Education Support Professional to join our dynamic team. In this role, you will play a vital part in delivering exceptional customer service and support to our clients.

As an Education Support Professional, your primary responsibility will be to provide comprehensive and creative solutions to issues that arise. You will work closely with our clients to understand their needs and develop effective solutions that meet their requirements.

To excel in this role, you must possess excellent customer service skills, a strong ability to problem-solve, and a passion for education. You should also have a sound understanding of educational technology and be able to communicate effectively with clients.

Key Responsibilities:

  • Provide comprehensive and creative solutions to client issues
  • Prioritize tasks to respond to high-priority requests
  • Assist with Enterprise and Independent school support
  • Conduct sessions with schools to provide support with module configuration
  • Work with the Product and Customer Success team for escalations and providing solutions as needed

Requirements:

  • Demonstrate a service-oriented approach to helping customers
  • Be enthusiastic & motivated, with a positive attitude and good initiative
  • Have strong verbal and written communication skills
  • Have strong attention to detail and ability to see tasks through to conclusion

Benefits:

  • Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
  • Learning & Development opportunities - we want you to grow and get the most out of your role
  • Parental Leave Program for both primary and secondary carers
  • 24/7 access to our Employment Assistance Program (EAP)

**About Us:**

We are proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

**Prior To Commencing Employment:**

You require a valid Employee Working With Children Check, a satisfactory National Police Check, and verification of unrestricted work rights in Australia.

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