Exceptional Customer Service Specialist

2 weeks ago

Port Hedland, Australia beBeeCustomerCentric Full time $85,000 - $110,000
Role Overview

We are seeking an exceptional Banking Professional to deliver top-notch customer service and support in our Retail Banking division.

Main Responsibilities:
  • Meet customers' end-to-end banking needs across transaction activities, needs-based conversations, and educate them on digital solutions.
  • Act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to significant customer engagement and advocacy, creating real value for customers.
  • Support key bank programs and initiatives while maintaining compliance with policies and procedures.
Key Requirements:
  • Exceptional customer focus with retail experience advantageous.
  • Experience in using technology, with working knowledge of digital channels beneficial.
  • Ability to multi-task and adapt to change and ambiguity.
  • Strong communication and interpersonal skills.

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