Customer Service Representative

11 hours ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $85,000

We are looking for a highly skilled and dedicated individual to join our customer service team. Our ideal candidate will have excellent communication skills, be able to work well under pressure, and have a strong commitment to providing exceptional customer service.

About the Role

This is a unique opportunity to work in a dynamic and fast-paced environment where no two days are ever the same. As a customer service representative, you will be responsible for handling customer inquiries, resolving issues, and providing solutions that meet their needs.

Your primary focus will be on executing customer retention plans, ensuring satisfaction, and maintaining service excellence. You will work closely with our sales and operations teams to ensure seamless delivery of our services.

Key Responsibilities:

  • Responding to customer calls, emails, and messages in a timely and professional manner.
  • Providing accurate information and guidance to customers on our products and services.
  • Identifying and resolving customer issues, escalating complex cases to the appropriate team members as needed.
  • Maintaining detailed records of customer interactions and documenting resolutions.
  • Contributing to the continuous improvement of our customer service processes and procedures.
What We Look For
  • Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly, empathetic, and professional manner.
  • Strong problem-solving and critical thinking abilities to effectively address customer concerns.
  • Proficiency in using customer relationship management (CRM) systems and other relevant software.
  • Experience in a customer service or call centre environment, preferably within the logistics or transportation industry.
  • A commitment to providing outstanding customer service and a genuine desire to exceed customer expectations.
  • Flexibility to work in a fast-paced, dynamic environment and adapt to changing priorities.
What We Offer
  • A supportive and collaborative workplace.
  • Opportunities for career progression within a growing company.
  • Team-building nights to strengthen camaraderie.
  • Weekly group personal training sessions with a certified strength trainer.

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