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Transaction Services Coordinator

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Sydney, New South Wales, Australia beBeePayment Full time $90,000 - $130,000

Delivering exceptional client service and optimizing payment processes are core responsibilities of the Payment Specialist role.

Key Accountabilities:Core Responsibilities

As a Payment Specialist, you will be focused on delivering timely, accurate, and efficient information and assistance to clients regarding payments services, including bank, card, e-wallets, and EMIs.

  • Client Service: Provide timely, accurate, and efficient information and assistance to clients regarding payments services, including bank, card, e-wallets, and EMIs.
  • Process Optimization: Optimize all aspects of payment processes surrounding client deposits and withdrawals, ensuring seamless transactions and minimizing delays.
Additional Duties:

You will also be responsible for actively participating in business improvement programs, ensuring compliance with privacy requirements and legislative obligations, and reporting on relevant trends and insights.

  • Business Improvement: Participate in business improvement programs, including process reviews, seminars, webinars, and other initiatives.
  • Compliance: Ensure compliance with privacy requirements and legislative obligations, maintaining confidentiality, privacy, and integrity of information.
  • Trend Analysis: Report on relevant trends and insights related to payments integrations, trending PSPs, and processing success.
Required Skills and Qualifications:

We are seeking a highly skilled and experienced candidate who possesses strong communication and interpersonal skills, proficiency in Mandarin, and experience in transaction monitoring, fraud detection, or AML operations.

  • Languages: Strong command of written, verbal, and interpersonal communication skills in English, Chinese, and Mandarin.
  • Experience: Demonstrated expertise in transaction monitoring, fraud detection, or AML operations, preferably within the financial services sector.
  • Certifications: Tertiary qualification in finance, business, or a related field, or a related discipline.