
Gaming Operations Manager
4 days ago
We are seeking a highly skilled and experienced Gaming Operations Manager to join our team. This is an exciting opportunity to lead the management of our gaming room operations and ensure that we deliver superior service to our customers.
The successful candidate will report to the Venue Manager and be responsible for coordinating all customer service operations, responding efficiently to customer complaints and gaming machine issues, and ensuring compliance with all relevant gaming licensing laws.
Key responsibilities include:
- Maintaining high productivity, quality, and customer service standards
- Coordinating staff training and development programs
- Implementing processes to improve efficiency and reduce costs
As a key member of our management team, you will possess exceptional leadership skills, a passion for providing excellent customer service, and a strong ability to multitask and prioritize tasks effectively.
To be considered for this role, you must have:
- Exceptional customer service skills
- Strong leadership and communication skills
- Able to work under pressure and meet deadlines
Benefits of working with us:
- Secure opportunities for career development and learning
- Be part of an award-winning venue
- Enjoy a friendly and respectful team environment
About the role:
This is a hands-on management role that requires someone who is passionate about delivering exceptional customer experiences and leading a high-performing team.
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