Melbourne Airport Operations Clerk

4 days ago

Melbourne, Victoria, Australia beBeeClerical Full time $66,000 - $87,000
\Cargo Clerical Staff Role\

We are seeking dedicated individuals to fill the position of Cargo Clerical Staff at Melbourne Airport. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients.

\
  • Answering and attending to majority telephone enquiries
  • Monitoring and answering customer service emails
  • Phoning shipments out to Agents/Consignees/Personal Effects
\

You will also be involved in monitoring and liaising with Warehouse re Bond Checks and tracking them. Additionally, you will assist with Quarantine Inspections / Destructions / Seizures and Abandon shipments, as well as set up rotations and train future Customer Service Staff.

\Import Related Functions:\
  • Processing of customer collections
  • ULD documentation processing
  • Completion of UCR
  • Security compliance
  • Ability to learn and use Hermes system
  • Processing of empty ULD returns
  • Ability to learn and understand ABF & DAFF regulations
  • Personal Effect phone outs and ability to relay information for collection
  • Processing of Interline Trucking requests and adhere to procedures
  • Compliance to Airline requirements
  • Processing of Domestic cargo transfers
  • Processing of Pharma shipments and documentation compliance
\Export Related Functions:\
  • Ability to learn and understand security compliance – EACE
  • Processing of export cargo deliveries
  • Compliance to Airline requirements & documentation
  • ULD documentation processing
  • Acceptance of dangerous goods
  • Acceptance of Pharma shipments & documentation compliance
  • RACA Compliance
  • Data capturing of airwaybills in line with IATA regulations
  • Hermes compliance and understanding
\Additional Duties:\
  • Front counter customer service (imports)
  • Assisting front counter on busy days
  • Completing Import VCT's
  • Processing payments of invoices for non-account holders
\

This role requires the following skills and qualifications:

\
  • Current VIC Driver's License
  • Previous experience in an Operational environment where SOP's were in place
  • Intermediate computer skills
  • Excellent communication skills – Verbal and Written
  • High level of customer service skills
  • Understands the importance of meeting Service Level Agreements (SLA's)
  • Excellent team player with a positive/can-do attitude
  • Works in a Safe Manner at all times
  • Reliable, trustworthy and has the ability to work independently
\

If you possess these qualities, we encourage you to apply for this role.

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