Airfreight Logistics Manager

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000
Job Title: Senior Airfreight Customer Operations Specialist

A challenging and dynamic role that requires exceptional customer service skills and the ability to manage intricate logistics operations.

This is an excellent opportunity for a highly organized and skilled professional who can work well under pressure and make a meaningful contribution to our organization.

  • We are seeking a strategic liaison to manage high-value or complex customer accounts, ensuring seamless end-to-end management of job files from initiation to closure.
  • The ideal candidate will lead customer engagement, proactively addressing queries and concerns with a solutions-oriented approach and escalating only high-risk or unresolved issues.
  • Oversight of booking execution and documentation, ensuring alignment with client expectations, contractual obligations, and internal SOPs, while driving process efficiency is essential.
  • Ensuring shipment planning and execution meets or exceeds customer-specific KPIs, particularly on-time performance, through proactive coordination and risk mitigation is crucial.
  • Maintenance of data integrity within the Transport Management System (TMS), ensuring all shipment milestones are accurately captured in real time is vital.
  • Ownership of the financial performance of each job file, ensuring accurate billing, full capture of services rendered, and correct application of revenue and cost allocations is necessary.
Key Accountabilities:
  • Championing customer satisfaction and retention, ensuring every shipment reflects operational excellence and contributes to long-term client partnerships.
  • Driving profitability and cost control, identifying margin improvement opportunities across job files and implementing corrective actions where needed.
  • Continuously improving operational workflows, using customer feedback and performance data to refine processes, and escalating only when strategic intervention is required.

This role is ideal for someone who is highly organized, has excellent communication skills, and can work well under pressure. If you have a passion for delivering exceptional results and making a meaningful impact, we encourage you to apply

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