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Airport Management Expert

1 week ago

Canberra, ACT, Australia Qantas Full time
About Us
Qantas, founded in 1920 in Queensland, has grown to become Australia's largest regional, domestic, and international airline. Our subsidiary businesses support the overall operations of the Group, which includes transportation of customers and freight using two complementary brands - Qantas and Jetstar. The Qantas Group operates regional, domestic, and international services.

The Role
This dynamic leadership opportunity is based in Canberra Airport and requires the management of the Customer Service department, overseeing third-party stakeholders, and developing and implementing short and long-term strategic improvement initiatives. You will be responsible for the delivery of agreed service standards within defined financial, operational, people, safety, and compliance objectives. Your analytical and operational knowledge will ensure performance targets are understood and achieved for all operational requirements.

About You
We seek an experienced professional with a proven track record in operations management, preferably in an airport or aviation environment. Strong analytical and problem-solving skills, with the ability to work under pressure and prioritize conflicting tasks, are essential. Commercial acumen, literacy, and communication skills are also required. Proficiency in Microsoft Excel and experience with project management software are necessary. Additionally, you should have demonstrated success in managing medium to long-term projects, programs, or change initiatives. A passion for customer service, continuous improvement, and managing a safe workplace is desirable.

Key Responsibilities
- Manage the Customer Service department and oversee third-party stakeholders
- Develop and implement short and long-term strategic improvement initiatives
- Ensure delivery of agreed service standards within defined financial, operational, people, safety, and compliance objectives

About Us
At Qantas, we value innovation, teamwork, and customer satisfaction. We strive to provide exceptional experiences and maintain our position as a leader in the Australian aviation industry. If you share our values and are passionate about delivering operational excellence, we encourage you to apply.