Operations Manager, Canberra Airport

5 days ago

Canberra, ACT, Australia Qantas Full time
  • Parent Business Function: Customer Service
  • Time Type: Full time
  • Worker Sub-Type: Permanent
Company Description

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description
  • Challenge yourself in this dynamic leadership opportunity in the Airport's Team
  • Together we'll drive continuous improvement and achieve strategic goals
  • Full-time opportunity based in Canberra Airport

Airports are the heart of our operation. It's here people connect with the spirit of Australia from the confidence of seeing and interacting with our people, to the sheer awe that comes from watching our aircraft take off and land.

As theOperations Manager, you will be responsible for the management of the Customer Service department, overseeing third-party stakeholders including Ground Service Providers, as well as the development and implementation of short and long-term strategic improvement and change initiatives for Canberra Airport.

This position requires the delivery of agreed service standards for Qantas within defined financial, operational, people, safety and compliance objectives. Reporting to the Airport Manager, this role is responsible for driving strategy design and continuous improvement by challenging existing business practices to enhance sustainability and efficiency as well as fostering a customer-centric culture through the business. Utilising your analytical and operational knowledge, you will ensure performance targets are understood and achieved for all operational requirements and support the operational leadership team in driving those standards.

In addition, this position is responsible for managing the relationship with the local airport authority, internal Qantas business units, and external stakeholders. The role will also be required to act as a delegate for the Airport Manager in their absence.

You'll have –

  • Management experience in an operational environment with people management responsibility
  • Strong analytical and problem-solving skills with the ability to work under pressure and prioritising conflicting tasks
  • Commercially focused with the ability to correctly assess the impact of decisions on business outcomes, with a proven track record of achieving KPI targets
  • Intermediate to advanced level literacy with Microsoft Office suite. Proficiency in Microsoft excel essential
  • Demonstrated success in managing medium to long term projects or programs of work in a commercial or operational environment.
  • Demonstrated commitment to customer service excellence, continuous improvement philosophy, and managing a safe workplace
  • Proven record of successfully managing change and implementing continuous improvement activities.
  • Demonstrated people and leadership skills including employee development, conflict resolution and negotiation skills
  • Working knowledge of industrial relations practices and human resources policies and procedures, including demonstrated success in managing disputes, grievances, investigations in an industrialised landscape
  • Demonstrated stakeholder management skills with a proven track record of collaboration across business units, functions and teams
  • Excellent written and verbal communication skills, with the ability to communicate effectively at all levels of the organisation
  • Ability to use discretion and maintain confidentiality

Why Qantas?

If you're successful in your application, you'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

  • We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays
  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
  • We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment
  • We'll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

Be part of something special and play your part in the Qantas story – get in touch today.

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