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Resort Ambassador

1 week ago

Geelong, Victoria, Australia Alpineresorts Full time

We are seeking a passionate and friendly individual to join our Visitor Services team as a Customer Experience Specialist. The successful candidate will provide exceptional customer service, handle enquiries and complaints, and process transactions at the resort entrance.

Key Responsibilities:
  • Follow standard operating procedures and instructions, demonstrating basic skills and knowledge in Visitor Services.
  • Provide frontline service to customers, handling enquiries and complaints, and processing transactions.
  • Offer a professional and welcoming resort entry experience for guests and visitors.
Requirements:
  • Exceptional customer service skills and passion for working with others.
  • Excellent verbal and written communication skills.
  • Proficient computer skills.
  • Previous experience in a customer service or administrative role.
  • Experience working in a fast-paced environment.

The ideal candidate will possess excellent communication and problem-solving skills, be able to work well under pressure, and have a genuine interest in delivering exceptional customer experiences.