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Account Manager
2 months ago
CreditorWatch is a leading Australian data and technology company that provides businesses with access to unique data and innovative products. Our platform enables customers to confidently manage their commercial relationships, improve productivity, and reduce financial risk.
We offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.
Our company was established in 2010 and has since been recognized as one of the top places to work in Australia. We are committed to growth and innovation, and we are looking for talented individuals to join our team.
About the RoleWe are seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for helping our corporate clients manage their CreditorWatch account. This will involve managing a portfolio of approximately 120 accounts and focusing on up and cross-selling of existing and new products, training, support, and regular contact.
You will aim to proactively demonstrate how CreditorWatch continues to benefit businesses. Once you find your feet in the role, you will need to implement various account management strategies focusing on the upselling and cross-selling of existing and new products, training, support, and regular check-ins and contact.
You will be a true brand ambassador, demonstrating how CreditorWatch can continue to add benefit to our accounts through a creative and strategic approach. You will need to stand out from the crowd and be a key player in driving business growth.
Responsibilities- Ability to identify, negotiate, and close new business opportunities within an existing portfolio of customers to drive net growth of your customer portfolio.
- Cultivate and maintain strong relationships with customers – understanding their needs and goals to provide tailored solutions.
- Responding to customers' needs and requirements in a timely fashion.
- Maintaining correct and updated knowledge of company products and services.
- Resolving complaints and preventing additional issues by improving process.
- Stay informed about industry trends and market conditions and share with customers to position the company as a strategic partner.
To be successful in the role, you will ideally have worked within the account management space (preferably in SaaS) for at least 3 years.
You will be nurturing in your approach and have a way with customers, showcasing your amazing problem-solving, active listening, and communication skills.
Passion will be what sets you apart, and you will live, love, and breathe all things CreditorWatch, which will see you get the wins with our customers.
What We OfferWe offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.
We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
