Regional Operations Excellence Specialist

3 weeks ago

Sydney, New South Wales, Australia Indie campers Full time
Indie Campers Mission

We are on a mission to make road trips accessible to everyone through our digital approach and customer-centric orientation, developing a strong booking experience and high-quality road trips at affordable prices.

We have welcomed over 300,000 travelers from 169 countries with over one million nights rented through our travel platform. Our comprehensive array of road trip possibilities includes short-term RV rentals, long-term campervan subscriptions, and vehicle sales.

The Regional Operations Role

This is a pivotal role within our regional team that focuses on executing regional processes and managing local depots. As the Regional Operations Support Lead, you will guarantee operational support procedures are executed with high standards in your region for both customers and local operations.

You will play a crucial part in ensuring our global support team executes designed processes with high standards to assist local operation, supporting customers and team members in your region. You will have a direct impact on customer satisfaction, improving their experience daily by taking the lead on service recovery procedures, understanding process improvements to drive satisfaction, and implementing related actions.

Your Key Responsibilities
  • Oversee day-to-day local operations execution, analyzing customer satisfaction data to identify improvement opportunities.
  • Daily execute service recovery procedures, proactively reaching out to customers who broke service SLAs and adjusting their experience accordingly.
  • Coordinate corrective actions with the regional team.
  • Coordinate and deliver customer satisfaction improvement actions, ranging from training local teams to overseeing physical developments and auditing local procedures.
Requirements
  • 5+ years of experience in customer support roles;
  • Experience in rent-a-car or hospitality industries is a plus;
  • Strong communication skills - effectively communicate with customers and internal teams
  • Passionate about driving operational excellence and thriving in a fast-paced environment
  • Organized and committed to driving customer satisfaction
Salary Information

We estimate this role's annual salary to be around $80,000-$110,000, depending on location and experience. This compensation reflects the value we place on our employees' skills and dedication.

  • Regional Operations Excellence Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Indie campers Full time

    About Indie CampersWe are a leading campervan marketplace on a mission to make road trips accessible to everyone. With our digital approach and customer-centric focus, we offer a strong booking experience and high-quality road trips at affordable prices.Our platform has facilitated over 1 million nights of rentals, welcoming more than 300,000 travelers from...

  • Regional Operations Excellence Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Indie campers Full time

    Company OverviewIndie Campers is a leading campervan marketplace, dedicated to making road trips accessible to everyone. With its customer-centric approach and innovative digital platform, the company has established a strong reputation for delivering high-quality travel experiences at affordable prices.The company's success is reflected in its impressive...

  • Regional Operations Excellence Manager

    2 weeks ago

    Sydney, New South Wales, Australia Indie campers Full time

    About Indie CampersWe're a leading campervan marketplace, dedicated to making road trips accessible to everyone. Our digital approach and customer-centric mindset have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.With over 1 million nights booked through our platform, we've welcomed more than...

  • Regional Operations Excellence Manager

    3 weeks ago

    Sydney, New South Wales, Australia Indie campers Full time

    About Indie CampersIndie Campers is a leading campervan marketplace dedicated to making road trips accessible to everyone. With a customer-centric approach and a strong focus on technology, we provide a seamless booking experience and high-quality road trips at affordable prices.Our platform has facilitated over one million nights of rentals, welcoming more...

  • Regional Operations Excellence Lead

    4 weeks ago

    Sydney, New South Wales, Australia Indie campers Full time

    About Indie CampersWe're a digital campervan marketplace on a mission to make road trips accessible to everyone.With over one million nights rented through our platform, we've welcomed 300,000 travelers from 169 countries. Our comprehensive array of road trip possibilities includes short-term RV rentals, long-term campervan subscriptions, and vehicle...

  • Regional Operations Excellence Manager

    2 weeks ago

    Sydney, New South Wales, Australia Indie campers Full time

    About Indie CampersWe are a leading campervan marketplace, dedicated to making road trips accessible to everyone. With a strong focus on customer-centricity and digital innovation, we have developed a seamless booking experience and high-quality road trips at affordable prices.With over one million nights rented through our platform, we have welcomed more...

  • Regional Operations Excellence Leader

    2 weeks ago

    Sydney, New South Wales, Australia TheirCare Full time

    About the RoleWe are seeking an experienced Regional Operations Excellence Leader to join our operations leadership team at TheirCare. This high-growth role offers a unique opportunity to take your career to the next level, develop into a leader, and drive exceptional outcomes in your region.ResponsibilitiesLead and enhance embedded practice across up to 12...

  • Regional Operations Excellence Manager

    3 weeks ago

    Sydney, New South Wales, Australia TheirCare Full time

    At TheirCare, we are committed to providing exceptional care and services to children and families.We are seeking a highly experienced and skilled Regional Operations Excellence Manager to join our operations leadership team.This is an exciting opportunity for a driven professional who is passionate about delivering high-quality programs and services,...

  • IT Operational Excellence Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Vero Insurance Full time

    At Vero Insurance, we are seeking an experienced Service Delivery Specialist to join our team. As a Service Delivery Specialist, you will play a crucial role in ensuring the smooth operation of IT applications within a portfolio.About the Role:This is a permanent full-time opportunity based in Sydney, Brisbane, or Melbourne.You will work closely with our...

  • Regional Operations Director

    3 weeks ago

    Sydney, New South Wales, Australia Indie Campers Full time

    OverviewWe are seeking a highly skilled Regional Operations Director to lead our APAC operations regional team. As the pivotal role of managing day-to-day regional operations, you will oversee execution of regional processes and manage local depots and their respective teams.SalaryThe estimated annual salary for this position is $120,000-$150,000 based on...

  • Regional Operations Coordinator

    4 weeks ago

    Sydney, New South Wales, Australia Indie campers Full time

    About Indie CampersWe are a leading campervan marketplace, dedicated to making road trips accessible to everyone. Our customer-centric approach and digital platform have enabled us to develop a strong booking experience and offer high-quality road trips at competitive prices.With over one million nights rented through our platform, we have welcomed more than...

  • Operational Excellence Specialist

    1 week ago

    Sydney, New South Wales, Australia Vero Insurance Full time

    About the RoleAs an Operational Excellence Specialist, you will play a critical role in driving Technology & Operations' (T&O) executive governance and strategic priorities. You will work closely with the Executive Office of the Chief Information Officer to address operational and cost challenges, build cross-functional muscle and cohesion across T&O...

  • Regional Manager

    2 weeks ago

    Sydney, New South Wales, Australia TheirCare Full time

    About This OpportunityWe are seeking an experienced and passionate Regional Manager to lead our OSHC operations in Victoria, Australia. As a key member of our leadership team, you will play a critical role in driving excellence across multiple services.

  • Regional Operations Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Indie Campers Full time

    Operations Specialist role focuses on executing daily operations to drive regional results in fleet availability, customer satisfaction, and operational efficiency. You'll be responsible for owning end-to-end processes, spanning real estate expansion to day-to-day property management, and ensuring health and safety norms.The ideal candidate will report to...

  • Regional Operations Excellence Leader

    2 weeks ago

    Sydney, New South Wales, Australia TheirCare Full time

    About the RoleWe are seeking a motivated and experienced Regional Manager to lead our operations in the OSHC sector. As a key member of our leadership team, you will play a crucial role in driving excellence across our services.Job DescriptionYou will be responsible for up to 12 services, providing strategic leadership and direction to ensure high-quality...

  • Fleet Operations Coordinator for Regional Council

    4 weeks ago

    Sydney, New South Wales, Australia Barcaldine Regional Council Full time

    **Job Overview:**We are seeking a highly skilled and experienced Fleet Operations Coordinator to join our team at Barcaldine Regional Council.This is an exciting opportunity for a strategic thinker with a passion for managing fleets and operations to oversee the smooth, efficient, and safe service delivery of our plant, fleet, and operations.As a key member...

  • Operational Excellence Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Tabcorp Full time

    Job DescriptionWe are seeking a highly skilled Operational Support Engineer to join our team. As an Operations specialist, you will play a critical role in ensuring the smooth operation of our applications and technology initiatives.About UsTabcorp is Australia's leading gambling entertainment company, with over 3000 employees across the country. Our diverse...

  • Operational Excellence Manager

    1 week ago

    Sydney, New South Wales, Australia Indie Campers Full time

    Indie Campers Regional Operations Support Lead\As a key member of our regional team, you will be responsible for executing operational processes and managing local depots to ensure high standards in customer service. You will oversee the execution of daily operations, analyzing customer satisfaction data to identify areas for improvement.\Your primary focus...

  • Regional Excellence Director

    4 weeks ago

    Sydney, New South Wales, Australia NCS Australia Full time

    Job OverviewWe are seeking a highly skilled Regional Excellence Director to lead our delivery teams in achieving exceptional results. This role is ideal for an experienced project manager with a passion for driving success and elevating client satisfaction.

  • Regional Operations Coordinator

    1 week ago

    Sydney, New South Wales, Australia Indie campers Full time

    At Indie Campers, we're on a mission to make road trips accessible to everyone. Our customer-centric approach and digital platform have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.With over one million nights rented through our travel platform, we've welcomed more than 300,000 travelers from 169...