Customer Service Representative

2 weeks ago

Townsville, Queensland, Australia beBeeCustomer Full time $59,742 - $89,473
About This Role

We're seeking a skilled Customer Service Professional to join our team.

This role offers the perfect blend of challenge and opportunity for growth, with no two days ever being the same.

As a key member of our customer-facing team, you'll be responsible for handling calls, service bookings, and inquiries with professionalism and poise.

Your primary goal will be to deliver exceptional customer experiences that exceed expectations and drive loyalty.

Key Responsibilities:
  • Customer Call Handling: Provide prompt and courteous assistance to customers via phone, ensuring a seamless experience from start to finish.
  • Service Bookings & Inquiries: Manage service appointments, provide cost estimates, and upsell services in a clear and transparent manner.
  • Data Integrity: Maintain accurate customer records and data, ensuring consistency and reliability across all interactions.
  • Team Collaboration: Work closely with colleagues to meet goals, cover shifts during breaks, and ensure smooth operations.
  • Daily Administration: Manage emails, follow-ups, and other administrative tasks while maintaining an exceptional level of customer service.
What We're Looking For:
  • Customer Focus: You genuinely care about delivering outstanding service and making a positive impact on customers' lives.
  • Positive Attitude: Your upbeat and energetic personality makes every interaction special and memorable.
  • Attention to Detail: Accuracy is crucial, and you take pride in getting things right every time.
  • Technical Skills: You're comfortable using customer service software, email, and scheduling tools to stay organized and productive.
  • Collaboration: You thrive in a team environment and are always willing to lend a hand to your colleagues.

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