Career Advancement Opportunity: Senior Customer Experience Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $120,000

Our company is dedicated to empowering teams and individuals to reach their full potential.

We're seeking a seasoned professional to lead our Customer Success function, supporting the experience of our entire community.

Job Description:

Lead and grow our Customer Success team across community support, onboarding, billing, renewals, and program management.

  • Champion the community experience, guiding new users and customers from onboarding to adoption and advocacy.
  • Define and measure success, working closely with customers to establish and track agreed KPIs.
  • Drive renewals and retention, ensuring we remain an essential partner for every part of our community.
  • Continuously improve processes, resources, and touchpoints to deliver a consistently exceptional experience.
  • Collaborate cross-functionally with Product, Sales, and Marketing to represent the voice of our community.
  • Model our values in every interaction – delight, impact, and making things happen with care and purpose.
Required Skills and Qualifications:
  • High-performing Customer Support, Customer Happiness, or User Success team experience, and may have experience supervising, mentoring, or stepping up as a team lead.
  • Ready for your next move – leading our Customer Success function and developing as a leader.
  • Energized by supporting customers at scale and helping them succeed.
  • Thriving in a fast-moving, purpose-led culture and wanting work to make a meaningful difference.
  • Empathy, clarity, and positivity in every conversation – whether with customers, community members, or teammates.
Benefits:
  • Pivotal role in shaping how our community experiences us.
  • Part of a company driven by values – delighting our community and being a force for good.
  • Step into your first leadership role in Customer Success with plenty of support to develop your skills and career.
  • Work in a hybrid model, balancing in-person collaboration and remote focus time.
  • Join a team that cares deeply about each other and the mission we share.

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