Senior Air Distribution Systems Specialist

1 week ago

Brisbane, Queensland, Australia Flight Centre Travel Group Full time

About the Opportunity

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This is a dynamic role requiring an expert individual who is responsible for providing technical support and consultancy to internal and external businesses, working closely with our consultant support teams, brands, Project Management & Engineering (PM&E), vendors, and management.

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As a Senior Air Distribution Systems Specialist, you will be responsible for handling third-level support escalations, delivering proactive and preventative support, and ensuring that the systems are operationally robust and efficient.

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You will play a critical role in implementation, maintenance, and ensuring that the systems are up-to-date and compliant with industry standards. You will also be involved in complex projects, troubleshooting technical issues, and providing guidance on best practices, technical solutions, and prioritization.

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Key Responsibilities:

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  • Maintain a detailed understanding of our Air Distribution systems and their relationship with Flight Centre Travel Group (FCTG) systems and users.">
  • Provide high-level technical assistance by handling third-level support escalations, ensuring issues are fully understood, clearly documented, and/or solution provided.">
  • Proactively identify trends and opportunities to simplify, streamline or enhance.">
  • Work with the Business Improvement Managers to assist in creating and validating processes to enhance business productivity through automation and off-shoring.">
  • Engage with stakeholders to identify and communicate business risks and opportunities.">
  • Liaise with internal support business to limit duplication and ensure consistency in delivery of knowledge and resources.">
  • Release management – including signing-off testing, communications, and deployment of system releases, and the impacts around their integration with FCTG systems.">
  • Development and management of knowledge articles in conjunction with internal stakeholders.">
  • Provide expertise for upskilling of Support & Off-shore team members to consistently improve the delivery of consultant support and training.">
  • Be an expert in our Air Distribution systems, technical configuration.">
  • Support technical implementations across markets and brands.">
  • Understand the Global Air Connectivity business plan and strategy.">
  • Understand the evolving Air Distribution NDC (New Distribution Capability) strategies in each region.">
  • Manage and maintain multi-level relationships, both internally and externally, with key business stakeholders across suppliers, Corporate, Leisure and Supply divisions.">

Requirements:

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Essential:

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  • A minimum of 5 years' experience in the Travel industry working with Air Distribution systems and our products such as Sabre, Amadeus, Travelport or other air aggregators.">
  • 1-2 years' leadership experience.">

Desired:

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  • Experience with NDC and Air Content & Distribution experience as a technology specialist / analyst.">
  • Experience in business analysis or project management.">
  • Experience in process design and Implementation / delivery roles.">

Salary: $85,000 - $110,000 per annum, depending on location and experience.

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Location: The team is based in Brisbane, however the role can be based in all AU/NZ locations with a Flight Centre office.

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What's in it for you:

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Culture: We pride ourselves on being an inclusive company that values our employees and offers a unique team culture like no other in the industry.

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Development: We offer individualised Learning & Development pathway options to help you grow your career.

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Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more.

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Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance.

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Flexibility: Flexible working arrangements available.

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Brightness of Future: Career opportunities in a network of brands and businesses across the globe.

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Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.

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Mental Health: Support and Employee Assistance Program for staff and family.

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Social: Regular awards nights, social team-building and industry events, with the opportunity to attend the Global Gathering (Lisbon in 2024, Los Angeles in 2025).

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Pride: Reconciliation, diversity and inclusion practices - a Corporate Social Responsibility program supporting the environment and nominated charities through workplace giving, paid volunteer leave and fundraising through the Flight Centre Foundation.

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Sustainability: The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environment.

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#LI-CM1 #LI-Onsite

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Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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