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Senior Technical Analyst

2 months ago

Camberwell, Victoria, Australia coles Full time
About Our Team

The Coles Group's Liquor Technology team is a dynamic and innovative group of professionals who are passionate about delivering cutting-edge technology solutions to support the company's business objectives.

About the Role

We are seeking a highly skilled and experienced Senior Technical Analyst to join our team. As a Senior Technical Analyst, you will be responsible for becoming an expert in systems used within Liquor Technology, working closely with technical and functional teams to learn and provide system knowledge.

Key Responsibilities:
  • Work with and understand operational production systems and processes, with a particular focus on supply chain and replenishment.
  • Provide plain language advice on technical issues to non-technical audiences.
  • Work with key stakeholders to identify how new business requirements may be delivered with existing IT solutions.
  • Work with technical teams to understand system technical capabilities, functions, and use.
  • Work with architecture teams to help ensure alignment of delivered solutions in line with approved architectures.
  • Be a key contact point for support teams in helping diagnose and resolve production issues.
  • Provide a deep technical understanding of IT solutions.
  • Able to translate functional requirements into Technical Specifications.
  • Establish relationships with stakeholders to develop trust and ensure reliable and accurate information.
  • Works across both single and cross-function projects/assignments.
About You and Your Skills:
  • Formal tertiary qualification preferred.
  • 5+ years demonstrated experience as a Technical Analyst or similar technical function working in retail environments and projects.
  • SQL/database experience a must.
  • Familiarity with Azure cloud technology highly desired.
  • Understanding of IT ecosystem, software development lifecycle, enterprise architecture principles, and user experience (UX) design.
  • Highly collaborative style, able to engage with a diverse range of stakeholders to meet targets.
  • Confidently presents messages in a clear, concise, and articulate manner.
  • A demonstrated capability to analyze data and identify trends through that analysis.
  • Effectively balances commercial and customer needs.
  • Communicates well in person and in writing.
  • Curious and committed to continual learning.
  • Experience in Agile Methodology.
  • Experience in retail environment mandatory.
  • Experience utilizing tools such as JIRA, Confluence, and SharePoint.
  • Values specialist expertise and capitalizes on the knowledge and skills of others within the team and broader organization.