Senior Technical Analyst
4 weeks ago
We're a leading Australian retailer with a rich history dating back to 1914. Our company has grown to become a top 30-listed on the ASX, employing over 120,000 team members across various iconic brands.
About the Liquor Technology TeamOur team is at the forefront of a significant technology transformation within the Coles Liquor business, known as the Apollo Program. Additionally, we're responsible for the day-to-day operation of technology supporting our Liquor business in both store and above-store areas.
About the RoleWe're seeking a Senior Technical Analyst to join our team. As a key member, you'll become an expert in systems used within Liquor Technology. Your primary function will be to work with technical and functional teams to learn and provide system knowledge.
Key responsibilities include:
- Working with operational production systems and processes, focusing on supply chain and replenishment
- Providing plain language advice on technical issues to non-technical audiences
- Collaborating with stakeholders to identify how new business requirements can be delivered with existing IT solutions
- Working with technical teams to understand system capabilities, functions, and use
- Ensuring alignment of delivered solutions with approved architectures
- Being a key contact point for support teams in diagnosing and resolving production issues
- Providing a deep technical understanding of IT solutions
- Translating functional requirements into Technical Specifications
- Establishing relationships with stakeholders to develop trust and ensure reliable information
- Working across single and cross-functional projects/assignments
- Formal tertiary qualification preferred
- 5+ years of experience as a Technical Analyst or similar technical function in retail environments and projects
- SQL/database experience is a must
- Familiarity with Azure cloud technology is highly desired
- Understanding of IT ecosystem, software development lifecycle, enterprise architecture principles, and user experience (UX) design
- Highly collaborative style, able to engage with diverse stakeholders to meet targets
- Confidently presents messages in a clear, concise, and articulate manner
- Demonstrated capability to analyze data and identify trends
- Effectively balances commercial and customer needs
- Communicates well in person and in writing
- Curious and committed to continual learning
- Experience in Agile Methodology
- Experience in retail environment mandatory
- Experience utilizing tools such as JIRA, Confluence, and SharePoint
- Values specialist expertise and capitalizes on the knowledge and skills of others within the team and broader organization
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