Duty Manager

4 weeks ago

Brooklyn Park, Australia Avis Budget Group Full time
About the Role

We are seeking a highly motivated and experienced Duty Manager to lead our vehicle service operations at Adelaide Airport. As a key member of our team, you will be responsible for ensuring the smooth and profitable operation of our rental location, while delivering exceptional customer experiences.

Key Responsibilities
  • Lead and manage a team of staff to achieve operational excellence and customer satisfaction.
  • Ensure that vehicles for rent meet company standards for cleanliness, mechanical condition, and roadworthiness.
  • Oversee the wash bay, shuttle drivers, and valet staff to ensure efficient and effective operations.
  • Prepare and manage staff rosters and process weekly payroll data.
  • Prepare daily and weekly reports to track key performance indicators.
  • Ensure compliance with company procedures, health and safety legislation, and relevant regulations.
What We're Looking For
  • Previous experience in a supervisory or leadership role with a strong customer service focus.
  • Excellent communication and coaching skills to lead and motivate a team.
  • Strong problem-solving and decision-making skills to drive business results.
  • Confident with Microsoft Office, including Excel, Word, and Outlook.
  • Full driver's licence and ability to work a seven-day rotating roster.
Perks and Benefits
  • Competitive salary and bonus structure.
  • Use of a fleet vehicle and wellbeing programme, including life insurance and discounted health insurance.
  • Access to Perkbox, offering discounts and offers with hundreds of retailers and big brands.
  • Employee discounts on car rental across Avis Budget Group.
  • Employee Assistance Programme (EAP) provided by Converge, offering 24/7 support for mental health and wellbeing.
About Avis Budget Group

Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget, and Zipcar. We are shaping the future of our industry and want you to join us in our mission to deliver exceptional customer experiences and drive business results.

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