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Night Manager

2 months ago


Melbourne, Victoria, Australia Hilton Hotels Full time
{"h2": "About the Role", "p": "As a key member of our hotel team, you will be responsible for delivering exceptional night-hour services and ensuring a seamless guest experience. Your leadership skills and ability to work efficiently under pressure will be essential in managing the hotel during overnight hours, handling guest requests, and completing Night Audit duties.

Your passion for delivering exceptional guest experiences and your ability to resolve problems and conflicts will be highly valued in this role.

If you are a motivated and organized individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.

", "h2": "Responsibilities", "ul": ["Manage and take full responsibility for the hotel during the overnight hours", "Handle guest requests, inquiries, and complaints promptly", "Complete Night Audit duties", "Ensure all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out", "Maximise sales revenues through up-selling and marketing programs within the department", "Understand and demonstrate correct procedures regarding credit cards and cash in accordance with the hotel credit policy", "Handle any management issues or emergencies that arise, record and resolve as necessary", "Monitor guest satisfaction reports and implement actions to improve results"]}