Night Manager
2 months ago
We are seeking a highly skilled Night Manager to join our team at Standard International Management, LLC. As a Night Manager, you will be responsible for ensuring the smooth operation of our hotel's front desk and night front office operations.
Key Responsibilities
* Welcome guests in a friendly and professional manner
* Supervise and be actively involved in daily night front office operations
* Conduct nightly pre-shift briefings for night team members
* Monitor guest reservations and ensure all aspects are prepared for arrival
* Perform check-in and check-out procedures using the property management system (PMS)
* Respond to all channels of communication in a timely fashion
* Provide directions and assist with guest requests
* Conduct morning wake-up calls and review room statuses
* Ensure no-show revenues are maximized and complete accurate reconciliations
* Process end-of-day/end-of-month procedures
* Maintain thorough knowledge of room rates, packages, and availabilities
* Assist with room reservation calls and maintain Manager on Duty cash float
* Analyze rate variance reports and liaise with the guest experience team
* Supervise luggage handling with the Concierge team
* Be fully conversant with hotel fire and life safety procedures
Requirements
* Experience with Hotel PMS systems, preferably Opera
* Excellent communication and customer service skills
* Committed to delivering exceptional guest experiences
* Friendly, outgoing personality
* Ability to work autonomously and remain calm under pressure
* Flexibility to work across a 7-day roster
* Team player with a 'can-do' mindset
* Hotel background in rooms division, prior duty manager/night manager experience required
* Right to work in Australia
About Us
We are not for everyone, but everyone is welcome. We value unconventional and compassionate individuals who embody individuality and teamwork, and who are creative and pragmatic in their approach.
If you are a motivated and experienced Night Manager looking for a new challenge, please submit your CV and cover letter for consideration."}
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