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Maternity Backfill Team Leader

2 months ago

Bendigo, Victoria, Australia Bendigo Kangan Institute Full time
About the Role

We are seeking a highly skilled and experienced Team Leader to join our Enquiries and Admissions team at Bendigo Kangan Institute. As a key member of our team, you will be responsible for the effective delivery of enquiries and admissions activities through our contact centre, while also leading a team of Officers supporting students through initial enquiry to application and enrolment completion.

Key Responsibilities
  • Manage the daily operations of the Enquiries and Admissions Team in line with agreed service levels, including course enquiries, application and enrolment processes, and other student administration.
  • Act as a Subject Matter Expert (SME) and escalation point for matters relating to enquiries and admissions, troubleshooting issues and providing reliable advice to enable staff.
  • Support a team environment with open communication and productive working relationships to build a culture which fosters engagement and motivation, deals openly with issues, supports change initiatives, and contributes to a positive workplace.
Requirements
  • Prior experience in leadership, ideally within the education sector.
  • Experience managing customer service workflows.
  • An understanding of and experience applying regulatory requirements for student admissions in an educational environment.
  • An understanding of Student Management Systems in application to lead management and admissions.
What We Offer
  • Attractive work-life balance and flexible work options.
  • Free onsite parking for most campuses.
  • Professional development programs.
  • Fitness Passport Program with exclusive access for you and your family to 230+ locations Australia wide.
  • Counselling support (EAP) and Health & Wellbeing initiatives throughout the year.
  • Meaningful work that drives positive social impact.
  • The opportunity to build a career in a world-leading vocational education and training sector, with diverse and emerging career opportunities across Australia.