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Townsville, Queensland, Australia Mater Full timeAbout Mater Private Hospital TownsvilleWe are currently looking for a skilled Career Medical Officer to join our dynamic team in the Intensive Care Unit. This is a permanent full-time position that offers a rewarding and challenging experience.The successful candidate will work closely with our experienced Intensivist-led multidisciplinary team, managing...
Patient Services Officer
2 months ago
We are seeking a highly skilled and experienced Patient Services Officer to join our team at the Townsville Hospital and Health Service. As a key member of our team, you will be responsible for delivering exceptional customer service to patients, their families, and the public.
Key Responsibilities- Provide administration support across various service groups throughout the Townsville Hospital.
- Deliver exceptional person-centered customer service to patients, their families, and the public.
- Contribute to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.
- Work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team.
- Establish work priorities, meet deadlines, coordinate tasks, and workflow, and adapt as required to meet the needs of a changing work environment.
- Advanced customer service experience relevant to the public health setting.
- High level written, verbal, and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
- Highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases.
- Demonstrated ability to read, interpret, and apply standards, policies, and procedures relevant to the role.
- Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
- Demonstrated awareness of, and ability to actively and effectively participate in a working environment supporting contemporary human resource practices.
- Salary rates between $38.81 up to $43.16 p.h. (AO3).
- Annual leave loading + leave.
- 12.75% employer superannuation contribution.
- Other employment benefits may include: salary sacrificing options, locality allowances, employee wellness and assistance programs, and access to corporate discounts.
