
Front Desk Associate
1 week ago
Hotel Porter Role
">As a dedicated Hotel Porter, you will provide exceptional customer service to our guests. This involves responding promptly and efficiently to their requests.
You will promote loyalty programs and recognize members as valued customers. Additionally, you will up-sell hotel facilities by leveraging your strong product knowledge.
Maintaining a high level of professionalism is essential in this role, ensuring that procedures are followed in relation to guest confidentiality. You will also attend to guest requests efficiently and effectively, striving to deliver outstanding customer satisfaction.
To excel in this position, you should have previous experience as a Guest Service Agent or Porter in a hospitality environment. Excellent communication skills and attention to detail are also essential.
Able to work rotating rosters including mornings, nights & weekend shifts, you will be computer literate and hold a full Australian driver's license with the confidence to drive both manual and auto vehicles.
Key Responsibilities:
- Deliver exceptional customer service
- Promote Accor Loyalty programs
- Upsell hotel facilities
- Maintain professionalism and confidentiality
- Attend to guest requests
Requirements:
- Previous experience in hospitality
- Excellent communication skills
- Attention to detail
- Computer literacy
- Full Australian driver's license
Benefits:
- Accor employee benefits card offering discounted rates worldwide
- Learning programs for career development
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