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Service Desk Support Specialist
3 weeks ago
We are seeking a skilled Service Desk Analyst to join our team in Brisbane. The successful candidate will be responsible for providing exceptional customer service and technical support to our users.
In this role, you will work collaboratively with our team to deliver high-quality services and resolve technical issues efficiently.
Key Responsibilities:- Provide service desk and desktop support to agreed service levels
- Provide 1st level troubleshooting assistance via phone, email, and face-to-face interactions
- Support Microsoft 365, Microsoft Teams, and other Microsoft applications
- Set up and support Avant applications
- Conduct equipment setup, relocation, and printer administration
- Promote a security culture to meet compliance requirements
- Previous Level 1 Service Desk experience in a corporate environment
- Valid work visa to work permanently in Australia
- Strong working knowledge of Microsoft operating systems, desktop software, and Active Directory
- Excellent communication skills
- ITIL Foundation Certificate is highly desirable
- A diverse and connected work environment where your contribution and ideas will be valued and respected
- A range of benefits and opportunities to enable you to learn and grow in your career
We welcome applications from individuals of all backgrounds, ages, and life experiences. Our organization values diversity and inclusion and is committed to creating an inclusive environment where all team members can thrive.
