Senior Business Process Analyst

2 days ago

Sydney, New South Wales, Australia Australian Payments Plus Full time

Australian Payments Plus: A Leader in Innovation

We are shaping the future of payments for Australia, delivering more innovation to our ecosystem. Our solutions include a domestic debit network, real-time data-rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences, and open wallet solutions.

Job Description:

The Senior Business Process Analyst will play a crucial role in driving process optimisation for our business. You will work with cross-functional teams to capture processes, identify areas for improvement, analyse current performance and compliance, and propose solutions to enhance efficiency and effectiveness.

Responsibilities:

  • Provide strategic guidance and thought leadership in process management to align with organisational goals.
  • Collaborate with executive leadership to identify and validate process ownership, end-to-end process outcomes, and process improvements that can contribute to long-term success.
  • Lead Process workshops to validate ownership, identify end-to-end processes, assess AP+ process maturity, and build roadmaps for process improvement.
  • Collaborate with cross-functional teams to identify process improvement opportunities and build a backlog of automations.
  • Prepare reports and presentations to communicate process improvements and project updates to stakeholders.
  • Managing multiple process scopes in parallel and prioritise tasks effectively to support process owners as needed.
  • Design effective process controls, map risks and obligations to ensure AP+ can display how it meets its regulatory requirements.
  • Foster a culture of continuous improvement by championing best practices and innovation throughout the organisation.

Requirements:

  • Significant relevant experience: 5-7 years of progressively responsible experience in business process management, improvement, optimisation or engineering or related roles.
  • Demonstrated expertise in leading process improvement workshops, activities, and delivering significant business impact.
  • Proven ability to drive change in a complex environment, with a strong focus on collaborative improvement.
  • Project management practices and tools (Waterfall/Agile, Jira) is desirable.
  • Certification in advanced process improvement or change methodologies (e.g., Black/Green Belt Six Sigma) is highly preferred.
  • Good understanding of process improvement methodologies such as Lean, Six Sigma, DMAIC or similar.
  • Knowledge of Best practice/reference models such as APQC, ITIL, COBIT etc.

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