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System Administrator
2 weeks ago
We are seeking an experienced System Administrator to provide high-quality support and maintenance for our mission-critical systems.
- Key Responsibilities:
- Provide systems administration, monitoring and Level 2 and Level 3 ITSM support for mission system applications and development centre software tools.
- Perform root-cause analysis of application related issues and recommend solutions, liaising with other ITSM service towers and end users as required.
- Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management.
- Create and maintain system and operational documentation, including the creation and maintenance of Knowledge Based Articles for the Level 1 Help Desk.
The ideal candidate will have at least a Bachelor's degree from an accredited institution in Computer Science, Information Technology or a related discipline, or equivalent experience/combined education, with relevant ITIL based service operations related working experience and specialised training that is commensurate with the assignment.
- Requirements:
- At least 5 years of experience with application troubleshooting, diagnosing, testing and resolving customer issues.
- Windows server and Linux administration skills.
- Knowledge of networks, network protocols and tools.
- Experience with scripting languages and task automation.
- Experience working with software development teams and understanding of the Software Development Life Cycle.
