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Operations Leader

2 months ago

Banana Shire, Australia TST Group Full time

Position: Operations Manager

Company: TST Group

Employment Type: Permanent/Contract of Employment

Overview of the Role
  1. The Operations Manager will oversee project management duties, ensuring that all initiatives are executed within the established timelines, budget constraints, and defined scope.
  2. This role is pivotal in guaranteeing customer satisfaction by effectively leading a team and managing related support projects and processes.
  3. Key responsibilities include addressing critical customer escalations, fostering career development for team members, and overseeing project management protocols.
  4. In addition to routine operations, the role requires strategic foresight to expand the team, manage significant projects, and mentor future leaders in alignment with organizational values.
Ideal Candidate Profile
  1. The ideal candidate should be self-driven, motivated, proactive, and results-focused, with a commitment to delivering exceptional customer service through high-quality support solutions.
  2. Daily operations management will involve effective communication with clients and team members to ensure customer satisfaction and timely delivery.
  3. Leadership skills are essential for navigating technically complex and sensitive customer situations.
  4. Excellent communication abilities are required.
  5. Engagement with customers should be professional and polished, enabling quick information gathering, clarifying customer responsibilities in issue resolution, and communicating next steps with confidence.
  6. The successful Operations Manager will possess the determination and analytical skills necessary to tackle challenging customer issues directly, providing support through various communication channels and demonstrating effective troubleshooting capabilities in collaboration with engineering teams.