Home Care Support Specialist

At Just Better Care, we are seeking a highly skilled and compassionate Home Care Package Coordinator to join our team. In this rewarding role, you will play a vital part in supporting individuals to live independently in their own homes.

Job Description:

• You will work closely with customers, healthcare professionals, and other stakeholders to deliver high-quality care services.
• Conducting assessments of participants in their homes and ensuring follow-up to reduce risks, referring allied health, ordering equipment, and documenting evidence.
• Ongoing case management supporting participants in clinical and holistic needs.
• Monitoring and communicating on the participant's wellbeing and reporting on progress of participants, including but not limited to care assessments, care plans, and healthcare plans.
• Documenting participant's goals, progress, and outcomes using person-centered, wellness, reablement, and ablement supporting strategies.
• Undertaking extensive administrative duties, including data entry, processing invoices, following up participant enquiries, and ensuring that all interactions are documented to ensure program guidelines are followed and ongoing 100% compliance is achieved.
• Ensuring evidence is gathered and uploaded, including quotes, confirmation of delivery of products and services.
• Liaising with relevant community-based agencies and service providers to ensure an integrated and cohesive approach to service delivery and to ensure standards are met in accordance with program objectives.
• Assisting in participant service schedules, including service planning, confirmation, and short notice placements or cancellations.
• Working with participants with their budgets and monitoring participants' budgets in accordance with program guidelines.
• Communicating with key stakeholders, internally and externally.
• Community Engagement: engagement with key community stakeholders, promoting Just Better Care.
• Documenting all evidence requirements in line with compliance, ensuring 100% compliance.
• Overseeing and managing participants' Budgets (Govt Funding).
• Working with or under the guidance of medical practitioners and Allied Health professionals.
• Ensuring that all services are provided in a caring and respectful way in accordance with Just Better Care's policy and procedures, legislative requirements, and program-specific guidelines and values.
• Providing training, coaching, and guidance to Community Support Professionals, Enrolled Nurses, and Support Staff/Care Partner colleagues as required.
• Conducting skills assessments of Community Support Professionals performing complex care services as required.
• Demonstrating a commitment to best practice and evidence of continued professional development.
• Participating in staff meetings and attending training opportunities when required.
• Occasional Wound Care (Clinical Care Partner Only).
• Ensuring that all services are provided in a caring and respectful way in accordance with Just Better Care's policy and procedures, legislative requirements, and program-specific guidelines.
• Liaising with Aged Care Assessment Team (ACAT), My Aged Care (MAC) Portal, PRODA, and other regulatory bodies.
• Assisting participants to access other alternative services where the services are no longer meeting their needs.
• Identifying and participating in personal professional development.
• Applying and upholding principles of equity and anti-discrimination in the workplace and adhering to organisational and legislative Health, Safety, and Environment requirements.
• Auditing of participant files regularly to ensure compliance.
• Conducting skills assessments of Community Support Professionals who perform complex care services as required.
• Demonstrating a commitment to best practice and evidence of continued professional development.
• Participating in staff meetings and attending training opportunities when required.
• Any other duties as required to meet the ongoing needs of the organisation.

Requirements:

• Advanced computer skills (CRM).
• Advanced administration skills and organisational skills.
• Ability to multi-task and work in a fast-paced working environment.
• Strong skills in prioritising and problem-solving.
• Ability to work in a wellness model – reablement and enablement.
• Demonstrated strengths in team work and working autonomously.
• Previous experience in KPI's and working to deadlines.
• Current CPR/First Aid Certificate.
• Current and satisfactory Criminal Record Check.
• Current and satisfactory NDIS Screening Card and Working With Children Check.
• Current Australian Driver's Licence.
• Previous experience in the home care package, community care, or health/aged care sector.
• Understanding of Home Care Package program Guidelines and Compliance or previous community nursing experience.
• Minimum Bachelor's in Nursing - Current AHPRA.
• Registered Nurse - Current AHPRA.

Benefits:

• This is a fulfilling career opportunity that enables you to make a real difference in people's lives.
• The chance to be part of a dynamic and supportive team dedicated to delivering exceptional care services.
• Professional growth and development opportunities, including training and mentoring programs.
• A competitive salary and benefits package, including bonuses for meeting performance targets.

What We Offer:

• A stable and secure employment environment.
• The opportunity to work with a diverse range of clients and stakeholders.
• A comprehensive induction program and ongoing support.
• Access to the latest technology and tools to enhance your productivity and efficiency.