Service Technician

4 weeks ago

Mackay, Queensland, Australia CSE Global Full time

CSE Global is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure, and services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.

As a Service Technician, you will be a key member of the Crosscom Technical Services team on site and be hands-on with clients in the mining sector, understanding their needs and requirements, and setting them up for success. You will work around servicing, maintenance on both new and existing clients, being an SME on the radio technology, performing contracted servicing, programming, repairs, recalibration of technology, upgrades, and general healthcare checks.

Key Responsibilities:

  • Qualifications in Engineering or Certifications in Electronics & Communications. Or a related field specific to Radio communications
  • Previous experience working in a client-facing environment working with Two-Way radio preferably with knowledge in P25, DMR, Tetra, or understanding of Motorola technology (Mototrbo)
  • Experience in a Technician/Service-based role, with a track record of high-level customer service
  • Excellent communication skills both written and verbal, with the ability to clearly communicate to all levels of business
  • Exceptional critical thinking, problem-solving, fault-finding, and decision-making around client's needs to provide expert solutions in sometimes time-critical circumstances
  • Ability to mentor and guide learning and training on the team, i.e., Assist in the development of apprentices
  • Proven experience working at heights

What We Offer:

  • Attractive remuneration package and benefits
  • Vehicle – Fully equipped
  • Excellent personal development opportunities with training, education, mentorship, and upskilling
  • Career growth with a fast-growing company
  • Numerous employee benefits and HR resources
  • Excellent stability and long-term prospects with expansion of clients and services in every state

CSE Global is committed to creating a supportive and inclusive work environment where all employees can thrive, which are reflected in our values.

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