Front Office Receptionist
2 weeks ago
We are seeking an experienced front office receptionist to join our dedicated team.
Key Responsibilities:- Ensure smooth guest check-in and check-out processes.
- Maintain accurate records of guest accounts.
- Handle telephone reservations and internet distribution channels efficiently.
- Provide exceptional customer service through professional phone manner.
- Respond to guest enquiries in a timely and courteous manner.
- Direct internal and external phone calls effectively.
- Proven experience in a fast-paced front office environment.
- Excellent verbal communication skills with guests and colleagues alike.
- Proficiency in computer systems, including reservation management tools.
- Absolutely required: strong telephone etiquette and people skills.
- Ability to work autonomously, think critically and solve problems under pressure.
- Professional appearance and presentation standards.
- Able to work a rotating roster, including weekends and public holidays.
- Adaptability and flexibility in the workplace.
- Positive attitude and sense of humour essential.
- Effective multitasking and time management skills.
- We are a small, friendly hotel team passionate about delivering excellent customer service.
- We take pride in providing a warm welcome to all our guests.
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