Senior Client Delivery Manager
2 months ago
About the Role
The Senior Client Delivery Manager is a key strategic account lead responsible for delivering high-value services to a nominated Optus Enterprise client. As a direct client contact, you will orchestrate multiple service management capabilities to ensure seamless end-to-end service transformation and project delivery.
Key Responsibilities
- Drive the delivery of remedial actions and recommendations to ensure timely and consistent delivery of all service management capabilities.
- Ensure all Service Level Agreements (SLAs) are met through analysis and presentation of SLA reporting.
- Identify opportunities for cost efficiency and productivity improvement, and manage third-party vendor agreements applicable to the client.
- Own the achievement of customer satisfaction and service excellence targets, ensuring Optus partners and suppliers have appropriate commercial arrangements in place to support customer obligations.
- Build and sustain strong customer relationships at all levels, and lead a cross-cultural, cross-tower, and cross-business team for effective and efficient customer support.
Requirements
- Strong service/client delivery experience with multiple customers.
- Significant and relevant business experience with multiple customers.
- Ability to build and sustain strong customer relationships at all levels.
- Evident foundations to prepare and deliver clear, concise, and persuasive communications for multiple audiences.
- Leadership ability to build and manage a cross-cultural, cross-tower, and cross-business team for effective and efficient customer support.
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