Operational Retail Lead

2 weeks ago


Sydney, New South Wales, Australia beBeeRetail Full time $70,000 - $85,000

**Retail Store Operations Manager Role Overview**

This senior leadership position oversees the daily operations of a retail store, responsible for driving business growth and customer satisfaction.

Key Responsibilities:

  • Develop and implement strategic plans to increase customer engagement and drive sales growth
  • Lead and motivate a team of sales staff to achieve sales goals and improve customer service standards
  • Ensure high levels of customer satisfaction through prompt issue resolution and excellent service delivery
  • Maintain accurate records and reports on buying trends, customer needs, and store performance metrics
  • Collaborate with cross-functional teams to enhance visual merchandising standards and store aesthetics
  • Conduct regular employee performance evaluations and provide coaching to support career development
  • Address conflicts or issues promptly and professionally

Qualification Requirements:

  • Hold an AQF Diploma or higher in a relevant field
  • Minimum 3 years of experience in a related retail management role

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