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Supervisor - Knox

2 months ago

Wantirna South, Victoria, Australia JD Group Full time

About JD Group

JD Group is a leading global sports fashion retailer, known for its exceptional customer service and wide range of products from top brands.

The Role

We are seeking a highly motivated and experienced Supervisor to join our team at JD Group. As a Supervisor, you will be responsible for leading your department and providing exceptional customer service to every JD customer.

Key Responsibilities

  • Model exceptional customer service, every customer, every time
  • Coach team to deliver exceptional service and a 'service over task' environment
  • Drive conversion, sales and KPI performance
  • Work with BOH team to deliver shop floor product availability
  • Uphold company retail standards and deliver store visual excellence
  • Support management team to improve financial performance within your department
  • Support management team to deliver all internal and external profit protection processes
  • Support with new team member role Inductions and on-going team training

Requirements

  • Minimum 2 years of experience within retail or like industry
  • You are passionate about delivering an amazing service experience for our customers
  • You have a positive attitude, with capacity to create a motivating environment for your team
  • You have excellent time management skills to ensure that daily priorities are executed in a timely manner
  • Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members

What's in it for you?

  • Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
  • Training and development opportunities to kickstart, evolve and shape your career
  • Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
  • Access to our attractive staff discount This can also be used for friends and family
  • Access to our Employee Assistance Program & Mental Health champions
  • One month paid parental leave for full-time employees