Supervisor - Knox

**WHO WE ARE**

Known best as the**_ 'Undisputed King of Trainers'_**, JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.

Founded in 1981 in the Greater Manchester UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.

In 2017, JD Sports first launched within the Australian market and has since expanded to 60+ stores. We currently operate in NSW, VIC, QLD, WA, SA & TAS, with plans for continued future growth

Our mission? To offer unparalleled service and style to all our consumers.

To bring this to life, we are offering access to the biggest brands and best products - and a memorable experience that will set us apart.

Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we create our own path and are elite within our field.

We’re seeking energetic, focused, and passionate individuals to join our team

**THE ROLE**

At JD Sports, our customer is at the heart of everything we do. As a Supervisor, you will support the management team by leading your department in providing exceptional customer service to every JD customer. You will work closely with the store’s Management Team and be responsible for maintaining the standards and results within your department. You will lead by example, drive sales and KPI's, coach and develop your team and upkeep the visual standards, ensuring your department is replenished at all times.

As a Supervisor, you will be responsible for, but not limited to:

- Model exceptional customer service, every customer, every time
- Coach team to deliver exceptional service and a ‘service over task’ environment
- Drive conversion, sales and KPI performance
- Work with BOH team to deliver shop floor product availability
- Uphold company retail standards and deliver store visual excellence
- Support management team to improve financial performance within your department
- Support management team to deliver all internal and external profit protection processes
- Support with new team member role Inductions and on-going team training

**WHAT WE'RE LOOKING FOR**
- Minimum 2 years of experience within retail or like industry
- You are passionate about delivering an amazing service experience for our customers
- You have a positive attitude, with capacity to create a motivating environment for your team
- You have excellent time management skills to ensure that daily priorities are executed in a timely manner
- Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members

**WHAT'S IN IT FOR YOU?**
- Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
- Training and development opportunities to kickstart, evolve and shape your career
- Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
- Access to our attractive staff discount This can also be used for friends and family
- Access to our Employee Assistance Program & Mental Health champions
- One month paid parental leave for full-time employees

We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.

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