
Telemarketing & Customer Service Specialist
7 days ago
Are you a driven and customer-focused professional seeking a challenging opportunity to excel in telemarketing and customer service?
This role is crucial for driving business growth by generating high-quality leads and providing exceptional customer support.
As a key member of the National Marketing Team, you will work closely with the Marketing Manager and other team members to execute outbound telemarketing campaigns via HubSpot, qualify leads based on their needs, budget, and potential for conversion, and provide detailed information about qualified leads to the sales team.
You will also be responsible for tracking and reporting on key performance indicators (KPIs), such as call volume, conversion rates, and customer satisfaction on a daily basis, and analyzing data to identify areas for improvement and refine lead generation strategies.
The ideal candidate will possess proven experience in telemarketing, customer service or a related field, excellent communication and interpersonal skills, both verbal and written, strong phone etiquette and the ability to build rapport with clients, and proficiency in using CRM software (HubSpot preferred).
A strong work ethic and results-oriented mindset are essential for success in this role.
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