FCM M&E Team Leader
1 month ago
As a Group Travel Team Leader at FCM Meetings & Events, you will be responsible for leading a team of travel professionals with a customer-centric mindset. Your goal will be to drive successful customer and business outcomes, while maintaining a measured commercial and business sense.
Key Responsibilities:
- Contribute to the overall performance, growth, and development of the group travel team nationally.
- Support continual improvement and excellence in service.
- Foster a collaborative and productive team culture.
- Assess, troubleshoot, and provide solutions to a varying range of customer scenarios.
- Maximise productivity of both individual Travel Managers and blended project teams through training, development, and operational support.
- Play a lead role in driving customer partnerships, including strategic planning, MLR development, new business conversion, and incumbent business growth.
Requirements:
- Extensive travel or MICE industry experience.
- Minimum 3 years previous leadership experience in a customer-facing role.
- Drive and ambition to achieve and exceed goals.
- Superior presentation and negotiation skills.
- Excellent Time Management & communication skills.
- The ability to encourage and support the development of team members.
- A high degree of emotional intelligence.
- Sound business acumen.
What's In It For You?
- Uncapped incentives.
- Tailor your ideal work-life balance with hybrid arrangements.
- Free health and wellness consultations.
- Free financial planning consultations.
- Award-winning Flight Centre employee benefits, including social events, global career advancement/travel opportunities, leadership programs, and more.
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