FCM M&E Team Leader

1 month ago


Brisbane, Queensland, Australia FCM Meetings & Events Full time
Job Title: FCM M&E Team Leader

As a Group Travel Team Leader at FCM Meetings & Events, you will be responsible for leading a team of travel professionals with a customer-centric mindset. Your goal will be to drive successful customer and business outcomes, while maintaining a measured commercial and business sense.

Key Responsibilities:

  • Contribute to the overall performance, growth, and development of the group travel team nationally.
  • Support continual improvement and excellence in service.
  • Foster a collaborative and productive team culture.
  • Assess, troubleshoot, and provide solutions to a varying range of customer scenarios.
  • Maximise productivity of both individual Travel Managers and blended project teams through training, development, and operational support.
  • Play a lead role in driving customer partnerships, including strategic planning, MLR development, new business conversion, and incumbent business growth.

Requirements:

  • Extensive travel or MICE industry experience.
  • Minimum 3 years previous leadership experience in a customer-facing role.
  • Drive and ambition to achieve and exceed goals.
  • Superior presentation and negotiation skills.
  • Excellent Time Management & communication skills.
  • The ability to encourage and support the development of team members.
  • A high degree of emotional intelligence.
  • Sound business acumen.

What's In It For You?

  • Uncapped incentives.
  • Tailor your ideal work-life balance with hybrid arrangements.
  • Free health and wellness consultations.
  • Free financial planning consultations.
  • Award-winning Flight Centre employee benefits, including social events, global career advancement/travel opportunities, leadership programs, and more.


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