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General Practice Operations Director

1 week ago

Brisbane, Queensland, Australia Family Doctor Full time
Company Overview
FAMILY DOCTOR is a renowned network of General Practices across Australia, dedicated to providing exceptional healthcare services to families and communities. We are known for our patient-focused approach, state-of-the-art facilities, and a team of highly skilled medical professionals committed to excellence in healthcare.

Job Description
We are seeking a dynamic Operations Manager to join our team. This role is key in driving operational excellence across a region network of clinics. The successful candidate will be responsible for overseeing the daily operations, improving processes, and ensuring that our clinics operate efficiently and effectively. Our Operations Managers are the brand ambassadors representing the CEO and COO at various events, clinic meetings and industry partnerships.

Key Responsibilities:
  • Oversee the daily operations of multiple clinics, ensuring operational efficiency and effectiveness.
  • Collaborate with clinic managers and staff to optimise operational procedures and patient services.
  • Implement strategic plans and initiatives in alignment with the company's goals and objectives.
  • Manage and coordinate with various departments, including HR, IT, finance, and administration.
  • Ensure compliance with healthcare regulations and standards across all clinics.
  • Develop and monitor key performance indicators to measure operational performance.
  • Ensure high performing primary care.
  • Continuous Quality Improvement for all clinics.
  • Liaise with the Chief Operating Officer to report on clinic performance and operational challenges.

Qualifications and Experience:
  • Proven experience in an Operations Manager role, preferably in a healthcare setting with a minimum of 3 years experience.
  • Strong leadership skills with the ability to motivate and manage teams.
  • Excellent problem-solving, organisational, and communication abilities.
  • Knowledge of healthcare industry practices and compliance requirements.
  • Proficiency in managing multiple projects and priorities.
  • Willingness to travel interstate.