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Keyholder and Liaison Person

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Sydney, New South Wales, Australia beBeeCustomerService Full time $65,000 - $88,000
Enquiry and Administration Officer

The Law Society of NSW is Australia’s largest membership association for solicitors, supporting the legal profession to ensure a just society.

This role involves providing customer service to the legal profession and the public. It is a full-time position within our Registry team.

The primary responsibilities include:

  • Responding to high-volume phone and email enquiries from solicitors and the public on various matters.
  • Assisting solicitors with online licence renewals via phone and email.
  • Maintaining database records and performing data entry tasks.
  • Preparing documents for lawyers regarding Certificate applications.
  • Performing general office duties such as mail handling and filing.
Requirements

Our ideal candidate must possess excellent customer service skills, particularly in managing high-volume calls and emails.

  • Administration experience within a legal or regulatory environment is highly desirable.
  • Proficiency in Microsoft Office, email, internet, and database applications is essential.
  • Strong interpersonal communication skills and the ability to understand policies and regulations are necessary.
  • Ability to prioritise tasks, manage competing demands, and meet deadlines with minimal supervision is required.
  • Excellent organisational, planning, and prioritisation skills are also essential.
Benefits

The successful candidate will be working collaboratively as part of a team and autonomously. The Law Society values diversity and inclusivity in its workplace, committing to appoint the best candidate for this role.

Additional Information

The successful candidate will need to demonstrate strong customer service skills and accuracy in their work. This role requires the ability to work independently and as part of a team, with minimal supervision.