Night Operations Manager
2 weeks ago
Job Title: Night Operations Manager
Job Summary:
We are seeking a highly motivated and experienced Night Operations Manager to join our team at CKE Restaurants. As a Night Operations Manager, you will be responsible for ensuring the safety and security of our guests and staff, as well as the effective management and escalation of incidents.
Key Responsibilities:
- Conduct nightly audits to ensure accuracy and completeness of all financial transactions, including room charges, cash handling, and credit card transactions.
- Manage the night shift operations, including guest check-ins and check-outs, responding to guest inquiries and requests, and ensuring smooth operations during the night.
- Verify the accuracy of guest accounts, resolve any discrepancies, and prepare detailed reports for management.
- Ensure the security and safety of the premises during the night, monitoring CCTV systems, and promptly addressing any security concerns or emergencies.
- Assist with administrative tasks, such as updating reservations, processing payments, and maintaining accurate records.
- Collaborate with other hotel departments to ensure seamless communication and coordination between shifts.
- Provide exceptional customer service to guests, addressing their needs, and resolving any issues or complaints in a professional and timely manner.
Requirements:
- Minimum 2 years' experience in a customer service/operations role.
- Excellent written and verbal communication skills.
- Outstanding organizational skills, with the ability to manage competing priorities without compromising accuracy and customer service.
- Computer literacy, with proficiency in Microsoft Office suite and database management systems.
- Leadership and supervisory experience and skills.
- Exceptional customer service skills, including conflict resolution.
Perks and Benefits:
- Award salary - $70,712
- EAP, Sonder & Duress support
- Referral bonuses
- 'Escapes' – stay at any of our buildings in any state for up to 5 nights free of charge
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