Night Operations Manager

2 weeks ago


Brisbane, Queensland, Australia CKE Restaurants Full time
Job Description

Job Title: Night Operations Manager

Job Summary:

We are seeking a highly motivated and experienced Night Operations Manager to join our team at CKE Restaurants. As a Night Operations Manager, you will be responsible for ensuring the safety and security of our guests and staff, as well as the effective management and escalation of incidents.

Key Responsibilities:

  • Conduct nightly audits to ensure accuracy and completeness of all financial transactions, including room charges, cash handling, and credit card transactions.
  • Manage the night shift operations, including guest check-ins and check-outs, responding to guest inquiries and requests, and ensuring smooth operations during the night.
  • Verify the accuracy of guest accounts, resolve any discrepancies, and prepare detailed reports for management.
  • Ensure the security and safety of the premises during the night, monitoring CCTV systems, and promptly addressing any security concerns or emergencies.
  • Assist with administrative tasks, such as updating reservations, processing payments, and maintaining accurate records.
  • Collaborate with other hotel departments to ensure seamless communication and coordination between shifts.
  • Provide exceptional customer service to guests, addressing their needs, and resolving any issues or complaints in a professional and timely manner.

Requirements:

  • Minimum 2 years' experience in a customer service/operations role.
  • Excellent written and verbal communication skills.
  • Outstanding organizational skills, with the ability to manage competing priorities without compromising accuracy and customer service.
  • Computer literacy, with proficiency in Microsoft Office suite and database management systems.
  • Leadership and supervisory experience and skills.
  • Exceptional customer service skills, including conflict resolution.

Perks and Benefits:

  • Award salary - $70,712
  • EAP, Sonder & Duress support
  • Referral bonuses
  • 'Escapes' – stay at any of our buildings in any state for up to 5 nights free of charge


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