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Process Improvement Specialist
3 weeks ago
- Resolving customer escalations and leading or supporting Domain-level and Group-wide initiatives
- Championing the CommBiz platform and driving meaningful change by continuously improving how we serve customers and internal stakeholders
- Shaping digital service experiences that exceed expectations through collaboration and influence across the Group as a subject matter expert (SME)
- Own and evolve business processes, procedures, and governance frameworks that underpin CommBiz operations and transformation
- 5+ years of relevant experience in financial services, product management and/or process improvement and governance
- Strong written and verbal communication skills, with high attention to detail
- Strong stakeholder engagement and management skills – This role involves working across risk, product, digital, customer facing, technology, compliance, and other business areas
- Advanced problem design and problem-solving capabilities
- Strong time management and organisation skills including the ability to manage competing priorities
- Successful change agent with a strong bias to challenging the status quo and implementing required changes
- Highly analytical with strong commercial acumen. Ability to interpret data and trends to inform strategic decisions
