Food and Beverage Service Manager
2 weeks ago
Join Pullman Sydney Hyde Park, a 241 room, Premium 5 Star Luxury Hotel located next to the beautiful Hyde Park and on the doorstep of some of Sydney's most vibrant restaurants, bars, shopping and entertainment venues.
As a key member of our team, you will be responsible for the efficient running of the food and beverage service function to meet and exceed customer needs and expectations.
- Develop and implement strategies to enhance the guest experience and drive revenue growth.
- Proactively manage and resolve guest complaints to ensure high levels of customer satisfaction.
- Lead and develop your team members by assisting with service, training and ongoing development.
- Ensure all team members adhere to RSA principles and liquor licensing guidelines at all times.
- Collaborate with guests, Chef and Kitchen brigade on the menu, guest feedback and service issues.
Key Qualifications:
- Passion for food & beverage service and guest engagement.
- Excellent communication skills; including both verbal and written.
- A hands on approach with an eye for detail and accuracy.
- Ability to work various evenings including weekends and public holidays.
- RSA Certification.
At Accor, we are committed to ensuring our people #feelwelcome and #feelvalued by creating an inclusive and supportive environment. We offer:
- A fun, diverse & inclusive culture where we value you being the Real Deal.
- Career progression opportunities.
- Extensive local, national and international discounts on Accommodation, Food and Beverage and other hospitality benefits.
- A team that is all about development, giving you endless opportunities to grow and progress in your career.
You must have valid and current working rights in Australia.
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