Food and Beverage Service Manager

2 weeks ago


Darlinghurst, New South Wales, Australia PULLMAN Full time

Join Pullman Sydney Hyde Park, a 241 room, Premium 5 Star Luxury Hotel located next to the beautiful Hyde Park and on the doorstep of some of Sydney's most vibrant restaurants, bars, shopping and entertainment venues.

As a key member of our team, you will be responsible for the efficient running of the food and beverage service function to meet and exceed customer needs and expectations.

  • Develop and implement strategies to enhance the guest experience and drive revenue growth.
  • Proactively manage and resolve guest complaints to ensure high levels of customer satisfaction.
  • Lead and develop your team members by assisting with service, training and ongoing development.
  • Ensure all team members adhere to RSA principles and liquor licensing guidelines at all times.
  • Collaborate with guests, Chef and Kitchen brigade on the menu, guest feedback and service issues.

Key Qualifications:

  • Passion for food & beverage service and guest engagement.
  • Excellent communication skills; including both verbal and written.
  • A hands on approach with an eye for detail and accuracy.
  • Ability to work various evenings including weekends and public holidays.
  • RSA Certification.

At Accor, we are committed to ensuring our people #feelwelcome and #feelvalued by creating an inclusive and supportive environment. We offer:

  • A fun, diverse & inclusive culture where we value you being the Real Deal.
  • Career progression opportunities.
  • Extensive local, national and international discounts on Accommodation, Food and Beverage and other hospitality benefits.
  • A team that is all about development, giving you endless opportunities to grow and progress in your career.

You must have valid and current working rights in Australia.



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