Service Operations Director

3 days ago


Modbury, South Australia beBeeLeadership Full time $108,000 - $144,000

Deliver exceptional customer service and drive business results as a key member of our team. The Customer Service Leader role requires a strong leader who can foster a high-performance, customer-first culture.

This pivotal role offers exciting opportunities for career progression and succession planning. Reporting to the Assistant Manager and working closely with the leadership team, the Customer Service Leader will inspire and develop their team through effective coaching, feedback, and recognition.

Key Responsibilities:

  • Lead and manage daily operations to drive customer satisfaction and financial performance
  • Inspire and develop the team through effective coaching, feedback, and recognition
  • Foster a high-performance, customer-first culture by role modeling excellent service skills
  • Maximise team productivity through smart workforce planning and task delegation
  • Empower and mentor the team to become the next generation of leaders

Requirements:

  • Previous experience in a Retail or Department Store environment
  • Strong people leadership skills with a collaborative approach
  • Demonstrated ability to drive team performance and meet KPIs
  • Customer focused with superior customer service skills
  • Strong commercial acumen and understanding of retail operations
  • Excellent time management and prioritisation skills


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