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Insurance Claims Professional
1 week ago
About the Role:
We are seeking an experienced Claims Service Consultant to join our team in Darwin. As a key member of our claims service team, you will be responsible for maintaining high customer satisfaction levels and exceeding customer expectations while meeting team objectives.
You will manage a portfolio of domestic motor/property claims in accordance with the General Insurance Code of Practice. This will involve providing timely and effective responses to customer enquiries over the phone and in writing, developing customer relationships to understand customers' requirements, and delivering a positive, trusted customer experience.
- Maintain customer service levels and exceed customer expectations whilst meeting team objectives.
- Manage a portfolio of domestic motor/property claims in accordance with the General Insurance Code of Practice.
- Provide timely and effective responses to customer enquiries over the phone and in writing.
- Develop customer relationships to understand customers' requirements and deliver a positive, trusted customer experience.
- Deliver consistent and appropriate high level of customer service at all touch points.
About You:
To be successful in this role, you will have experience in administration, customer service, and/or contact centre within a corporate environment. You will also possess excellent verbal and written communication skills, a proactive approach to problem solving, and strong decision-making capabilities.
- Experience in administration, customer service, and/or contact centre within a corporate environment will be advantageous. Eagerness to learn and grow within the organisation will be essential.
- Excellent verbal and written communication skills.
- Proactive approach to problem solving with strong decision-making capabilities.
- Ability to recognise, avert, manage, and escalate conflicts.
- High attention to detail by completing tasks with thoroughness and accuracy.
- Ability to plan and prioritise effectively, organise tasks, and manage competing resources and demands.
About Our Culture:
We are committed to fostering an equitable workplace that celebrates diversity and inclusion. We believe in an inclusive culture where people of all backgrounds feel valued and empowered to contribute their unique perspectives and talents. If you require any support or adjustments to participate equitably in our recruitment process, please reach out to us for a confidential conversation.
