Claims Service Consultant

4 weeks ago

Darwin, Northern Territory, Australia Allianz Popular SL. Full time

At TIO, our strength lies in our deep understanding of the unique conditions faced in the Territory year after year, from floods to cyclones and everything in between. We provide a comprehensive range of insurance products for both personal and business needs, including home, motor, marine, business, and workers' compensation.

Proudly employing Territorians, our local claims team and contact centre are ready when our customers need us most. As a division of Allianz Australia Insurance Limited, a member of the global Allianz Group, TIO is backed by one of Australia's largest general insurers.

Join us. We're for Territorians.

About the role
  1. Achieving individual KPI's and targets.
  2. Managing a portfolio of domestic motor/property claims in accordance with the General Insurance Code of Practice.
  3. Provide timely and effective responses to customer enquiries over the phone and in writing.
  4. Develop customer relationships to understand customer's requirements, and deliver a positive, trusted customer experience.
  5. Deliver consistent and appropriate high level of customer service at all touch points.
About You
  1. Experience in administration, customer service and/or contact centre within a corporate environment will be advantageous. Eagerness to learn and grow within the organisation will be essential.
  2. Excellent verbal and written communication skills.
  3. Proactive approach to problem solving with strong decision-making capabilities.
  4. Ability to recognise, avert, manage, and escalate conflicts.
  5. High attention to detail by completing tasks with thoroughness and accuracy.
  6. Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
Benefits and perks
  • Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
  • Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
  • Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
  • Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program - own a piece of your employer

At TIO, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

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