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Retail Area Manager

2 months ago

Sydney, New South Wales, Australia Vinnies Australia Full time
About the Role

Vinnies Australia is seeking an experienced Retail Area Manager to oversee the network of stores in the North West Sydney area. As a key member of our retail team, you will play a vital role in driving revenue growth and delivering exceptional customer experiences.

Key Responsibilities
  • Lead and develop high-performing teams of paid employees and volunteers to achieve sales targets and deliver operational excellence.
  • Embed a culture of exceptional customer service, ensuring every customer receives a personalized and engaging experience.
  • Develop and implement effective sales strategies to drive revenue growth and meet KPI performance targets.
  • Champion the voice of the donor by upholding the highest standards in product sorting, pricing, and placement.
  • Build and support a strong volunteer workforce, engaging with the local community to drive business growth.
  • Role-model a 'safety first' culture in stores, ensuring a safe and healthy work environment.
  • Use the company's mission and values to inform decision-making, acting as a brand advocate inside and outside of stores.
Requirements
  • Relevant tertiary qualification/s in business, management, and/or retail, with significant experience in managing large retail outlets.
  • Demonstrated ability to lead and manage retail and supply chain operations, with a proven track record of success.
  • Proven people management skills, including leading, motivating, coaching, and developing teams.
  • Financial acumen and experience in managing P&L, with a strong understanding of business data and analytics.
  • High-level understanding of current issues facing the retail sector and not-for-profit industry.
  • National Driver Licence and ability to travel across the region.