Aged Care Engagement Specialist

4 weeks ago


Hampton East, Victoria, Australia Arcare Aged Care Full time
About Arcare

At Arcare Aged Care, we're dedicated to delivering exceptional care and services to our residents and their families. As one of Australia's leading aged care providers, we have 50 residences in QLD, NSW, and VIC, with a growing presence across the country.

We prioritize building meaningful relationships between residents, colleagues, and family members, fostering a sense of community and belonging within our care facilities.

Our core values of Relationships, Uniqueness, Partnerships, and Flexibility guide everything we do, ensuring that every resident receives personalized attention and care.

The Role

We're seeking an experienced Consumer Engagement Advisor to join our team, driving continuous quality improvements based on consumer feedback. This role will facilitate positive consumer engagement across the organization, providing high-level advice to our Executive Team and reporting directly to the CEO.

As a key member of our team, you'll be responsible for reviewing and monitoring consumer feedback functions and processes across Arcare Pty Ltd (Residential Aged Care & Home Care Services). Your expertise will help shape our quality systems and ensure we maintain the highest standards of care.

Key Responsibilities
  • Develop and implement strategies to enhance consumer engagement and satisfaction;
  • Collaborate with cross-functional teams to identify areas for improvement and develop targeted solutions;
  • Provide expert advice on consumer feedback and quality systems to senior leadership and stakeholders;
  • Maintain accurate records and reports on consumer feedback and quality metrics;
Requirements
  • Proven experience in consumer engagement, quality improvement, or a related field;
  • Strong clinical understanding and qualification in aged care or a related field;
  • Excellent communication and interpersonal skills, with the ability to influence and negotiate change;
  • Pragmatic and logical approach to problem-solving and decision-making;
  • A current Driver's License and willingness to obtain a National Disability Insurance Scheme (NDIS) check clearance;
What We Offer
  • An estimated annual salary of $85,000 - $110,000 AUD, depending on experience;
  • A comprehensive benefits package, including employee discounts, paid training and development days, reward and recognition programs, and an Employee Assistance Program;
  • A dynamic and supportive work environment with opportunities for growth and professional development;
  • A chance to make a real difference in the lives of our residents and their families.


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