Aged Care Quality Improvement Specialist
24 hours ago
Company Overview
">Arcare Aged Care is a leading provider of aged care services in Australia, with over 50 residences across QLD, NSW, and VIC.
">About the Role
">We are seeking an experienced Consumer Engagement Advisor to drive continuous quality improvements based on consumer feedback and facilitate positive consumer engagement across the organisation.
">This role will provide high-level advice to the Executive Team and directly report to the CEO.
">Job Description
">The Consumer Engagement Advisor will be responsible for reviewing and monitoring consumer feedback functions and processes (clinical/non-clinical) across Arcare Pty Ltd.
">The ideal candidate will have a strong clinical understanding and qualification, as well as experience in consumer engagement related activities.
">Key Responsibilities:
">- Drive continuous quality improvements based on consumer feedback;">
- Facilitate positive consumer engagement across the organisation;">
- Provide high-level advice to the Executive Team;">
- Review and monitor consumer feedback functions and processes;">
Required Skills and Qualifications:
">- Proven ability to develop positive relationships to influence and negotiate change;">
- Strong clinical understanding and qualification;">
- Strong knowledge of Aged Care Act, Standards, Guidelines and Regulations;">
- Pragmatic and logical approach;">
- Well-developed communication and interpersonal skills;">
- Proven decision-maker;">
- Strong work ethic;">
- Results-driven and focused;">
- Advanced writing skills;">
- Ability to liaise with Government departments and their representatives;">
- Previous Aged Care quality systems experience;">
- Current Driver's License;">
- Experience in consumer engagement related activities;">
- Willingness to obtain a National Disability Insurance Scheme (NDIS) check clearance.">
Benefits:
">- Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more;">
- Paid Training and Development days;">
- Reward & Recognition programs;">
- Employee Assistance Program.">
Estimated Salary:$65,000 - $85,000 per annum, depending on experience.
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