Aged Care Quality Improvement Specialist

24 hours ago


Hampton East, Victoria, Australia Arcare Aged Care Full time

Company Overview

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Arcare Aged Care is a leading provider of aged care services in Australia, with over 50 residences across QLD, NSW, and VIC.

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About the Role

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We are seeking an experienced Consumer Engagement Advisor to drive continuous quality improvements based on consumer feedback and facilitate positive consumer engagement across the organisation.

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This role will provide high-level advice to the Executive Team and directly report to the CEO.

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Job Description

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The Consumer Engagement Advisor will be responsible for reviewing and monitoring consumer feedback functions and processes (clinical/non-clinical) across Arcare Pty Ltd.

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The ideal candidate will have a strong clinical understanding and qualification, as well as experience in consumer engagement related activities.

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Key Responsibilities:

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  • Drive continuous quality improvements based on consumer feedback;">
  • Facilitate positive consumer engagement across the organisation;">
  • Provide high-level advice to the Executive Team;">
  • Review and monitor consumer feedback functions and processes;">
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Required Skills and Qualifications:

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  • Proven ability to develop positive relationships to influence and negotiate change;">
  • Strong clinical understanding and qualification;">
  • Strong knowledge of Aged Care Act, Standards, Guidelines and Regulations;">
  • Pragmatic and logical approach;">
  • Well-developed communication and interpersonal skills;">
  • Proven decision-maker;">
  • Strong work ethic;">
  • Results-driven and focused;">
  • Advanced writing skills;">
  • Ability to liaise with Government departments and their representatives;">
  • Previous Aged Care quality systems experience;">
  • Current Driver's License;">
  • Experience in consumer engagement related activities;">
  • Willingness to obtain a National Disability Insurance Scheme (NDIS) check clearance.">
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Benefits:

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  • Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more;">
  • Paid Training and Development days;">
  • Reward & Recognition programs;">
  • Employee Assistance Program.">
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Estimated Salary:$65,000 - $85,000 per annum, depending on experience.



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